Being locked out is stressful, but improvised cards, wires or tools can damage the lock, door and frame. First check whether there is another legitimate and safe entrance or an accessible spare key.
Before you call
Confirm the full address, floor, door type and whether the key is inside, lost or broken. Explain whether the door is pulled shut or fully locked. These details help the locksmith prepare and estimate the complexity.
What to confirm
Ask about availability, approximate arrival time, travel charge and an initial estimate. The final cost depends on time, distance, lock type, security level and any authorised replacement materials.
Security and authorisation
Keep identification and, where appropriate, proof of address or authorisation available. A responsible technician may request it before opening a property or vehicle.
If a key was stolen or there are signs of tampering, consider changing the cylinder after access is restored. Casa de Chaves Don Pedro provides shop services in Lisbon and on-site assistance in Lisbon and the South Bank, subject to phone confirmation.